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Itti Bitti’s Limited Edition Carnivale Print Cloth Diaper / Great Customer Service

itti bitti 1

In March, I posted my Itti Bitti Tutto review. If you’re curious about Itti Bitti Diapers, take a look at that review. I have tons of pictures, plus a video showing how to use the soakers. Anyway, I went to use the diaper a few months ago, and one of the snaps was missing.

itti bitti 2 snap itti bitti 3 snap

I was so confused by what I was seeing. I felt for the snaps a few times before I even actually looked at it, LOL. It looks like what happened was the “cap” part of the snap came off, and the other side then stayed snapped into the front panel of the diaper.

I was definitely not expecting a new diaper (I mean, I didn’t pay for the diaper in the first place!), but I did contact Itti Bitti to let them know what happened. After all, a company can’t address a problem if they don’t know anyone is having it.

itti bitti 4 replacement diaper

I received a response to my email, followed by a new diaper in my mailbox lickety split!

itti bitti 5 side itti bitti 6 back

Itti Bitti sent me one of their limited edition print diapers in the Carnivale print. They have a zebra print too (so cute) and all are the same super soft minky we love. They also have two new products, the minkee blankees and luxury change mats, to match the new diaper prints. The limited edition products will only be available until stock is exhausted, so if there’s one you like, grab it now!

FTC compliance: I received the pictured item as a warranty replacement for an item I originally received at no cost for review purposes (whew, that was a mouthful!) I was not compensated for, or asked to write this post and all opinions are my own.

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Maria is an aspiring "fit mom" of 3 children, writing about cloth diapers, going green, and her life as a single mom. Maria works with many companies within the cloth diaper industry and beyond, providing social media management, product development, and other services.
  • Jessica
    February 29, 2012 at 9:05 pm

    How in the works did you get a good resolution with them? I ordered the carnivale, it came in a week ago, has a cracked snap and it’s been the biggest run around I’ve ever had getting a new one! I’ve emailed pics, sent my receipt and then the IB website isn’t clear about where your emailing so Australia contacted me. They forwarded my info to US and someone called me from Maine today, a week later, and said as soon as Australia sends my info (claim form and pictures) over a new shell will be sent. HA, then Australia emails be back to mail in my snappy! What a mess! I might expect this from a company that sells 10$ CDs, but not for a 25$+ one!! I have a cute minky diaper for my daughter that I haven’t used bc no one can get their directions straight! Retailer told to have me claim thru manufacturer, then they have confusing and terrible customer relations!
    Can you please send me info of who to try contacting bc at this point I’ll be happy to speak with the CEO bc this is ridiculousness?? I’d love to try this diaper out, but at this point the time it’s taken to try and resolve isn’t worth the money I spent!! Thanks for any help and/or advice!!!

    • February 29, 2012 at 10:12 pm

      I sent you an email. You know this, but I just wanted anyone else seeing this to know I replied & didn’t just ignore you. 😀

  • January 21, 2012 at 7:35 pm

    Good customer service is what sells me, even if the product isn’t my favorite. I’ll take a good product with great customer service over a fantastic product and horrible customer service any day. Good to know this!

  • January 21, 2012 at 7:25 pm

    good to know. I have a itti bitti here with a missing snap too! guess I need to email them about it!

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