Tag Archives: cottonbabies

Cloth Diapering Warranties

My Bumgenius Warranty Experience


bumgenius cloth diapers
So, for anyone who inevitably says “tl;dr,” (that is, too long; didn’t read…and I don’t blame you if you do!) here’s the cliff notes version: I big puffy heart Cottonbabies customer service.
curling aplix

My first ever cloth diapers were Bumgenius 3.0s.  I bought three in October 2009, and bought three more maybe a week or so later.  Those 6 diapers have gotten a lot of use, since my strategy was to wash often, saving the money I would have spent on disposables.  I used that money to build my stash gradually, and it was several months before I finally had enough to go to every other day washing!

cloth diapers after washing

I knew from reviews that Bumgenius aplix didn’t last very long, but after a few months, my diapers started looking like this when they came out of the wash!

These two saw the worst of it.  The laundry tabs were pilly, one was rather shrunken, and the closure tabs were curled.
I know that Cottonbabies sells refresher kits, but I don’t have a sewing machine.  My Mom has an older one that she would let me use, but it’s kind of awful (sorry Mom!) and would probably make a mess of it.  I was thinking I could just buy some white thread and try to do them by hand, but I figured it wouldn’t hurt to check first, to see if this would be covered under the 1 year warranty.
I contacted Cottonbabies customer service on Monday, August 23rd and had a response the same day.  To my surprise, it indeed would be covered under warranty.  On the one hand, a product advertised to take your baby through potty training should last at least a year without needing “refreshing,” but on the other hand, it didn’t seem surprising to have aplix issues after nearly a year of lots of use.  I was pleasantly surprised!
I read on, and the other shoe dropped.  The email said I would need to include info on how I cared for the diapers, including detergent.  Dun dun dunnnnnn!  We went back and forth for a few days, since the insinuation was that my warranty would be voided since I used detergents that were not “5 stars” on the “safe” list.
Finally, on August 27th, I received word that it should be OK, and I could go ahead and send them in.
bumgenius cloth diapers
I filled out an easy form online, received an RMA number, and packed the diapers up with a copy of my receipt, info about what was wrong with them, and included the RMA number inside and on the label.  For the record, the RMA form did not ask me to include any info about how I cared for them.
Cottonbabies requires that diapers sent back be clean and stink free, and I think mine were.  They didn’t say whether or not I need to send along the inserts and doublers, so I went ahead and put them in.  I sent them via USPS priority mail, printed online with delivery confirmation, at a cost of $5.05.
I put them in the mail on Saturday, August 28th.  I actually felt a little sad saying goodbye to these, since they are two of the three diapers that started me on my cloth diapering journey.  Am I weird or what?
On Monday, August 30th, I received an email saying that my exchange was processed, and that I’d be receiving another email when my replacement diapers shipped.  #1, hello, that was fast!  #2 how awesome that I was kept aware of every step!
On Thursday, September 2nd, I received a shipping notice with a tracking number.
bumgenius 4.0 pocket diapers
On Tuesday, September 7th, I received two brand new Bumgenius diapers in the mail!! They were in the next town over the weekend, so I know they would have been here even sooner if it weren’t for the holiday.

The surprise was that they are 4.0 diapers! Yay!! So that means I probably won’t have any more problems with the aplix, though I assume replacement diapers don’t come with their own warranty.

I am just beyond thrilled right now. Essentially for $5.05 I have two spanking new diapers, and got 10 1/2 months use out of the original diapers.

Awesome, just awesome! Especially when I think about the trouble I had with my Blueberry aplix after only a month or so, and the “too bad for you” response I received when I contacted them!

I have heard Bumgenius referred to as the “Wal Mart of Cloth Diapers” and while I do think they are a big name in cloth diapering, they didn’t get there with poor business practices. They make an awesome product; I have lots of favorites, but BG are still the ones my husband reaches for (past others) and they have just been all around great for us! This is just icing on the cake for me!

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Cloth Diapers Giveaway One Size Diapers Pocket Diapers Review Snap Closure Velcro/Aplix Closure

Bumgenius 4.0 Review, Comparison to 3.0

bumgenius 4.0

I don’t usually post giveaways on the weekends, since the internet is closed on weekends and all.  <—-According to my Aunt Becky.  <—-Not my real Aunt.  I’m going to be a daredevil and do it anyway!

I forewarn you that this post has a lot of yapping and a lot of pictures.
Before I get started – I’m quite happy about the improved Velcro, but we’ll have to see how it pans out in the long run.  I was a little disappointed with all the hype about the “new” product. It had me panicking that my favorite diapers were being discontinued. I’m glad that it was just a 4.0 but mad at myself for getting caught up in all the speculation.

So here’s what was new:

  1. Slightly larger to fit bigger babies.
  2. Improved Velcro and laundry tabs.
  3. Snap closure option.
  4. More easily replaceable elastic.
  5. 3 extremely pale pastels.  Noodle (yellow), sweet (green) and bubble (lavender.)
I bought myself a 4.0 in Velcro in the “sweet” color.  A winner gets the same, plus a snap closure 4.0 in the “noodle” color.  I didn’t buy myself a snap closure diaper, so there’s no detailed review of it.  However, as you can see above, it looks nearly identical to the Flip.
I suspected that the sizing would be very similar to the flip, and it appears I was right.
As you can see in the above pictures, the colors (can’t speak about “bubble” since I didn’t buy one) are extremely light.  They almost look like an item made of two different fabrics that start out the same color, but wear differently over time.  Then after a while, they are slightly off. 
As you can see here, the contrast to something white (white paper, the white Velcro, white inner etc.) is what makes the diaper not look totally white.
The story is that many parents were asking for lighter colors that wouldn’t show through newborn clothing. I remember being annoyed by the characters on disposable diapers showing through pale baby clothing.
I find the color names to be a bit confusing, but that’s true for all brands.  I already had a hard time remembering which blue and green were which. I definitely agree that descriptive color names like chocolate, root beer, platinum, cherry, raspberry, watermelon and the like, are more appealing.  However, it’s also very easy to imagine what color you’re getting based on the name.  In fact, I would expect that root beer and chocolate may be slightly different colors!  Noodle?  Sweet?  Bubble?  What the heck!  I had to check 3 times before I ordered to try to make sure I knew what I was getting.  That was especially difficult since the website was barely working and most of the images weren’t appearing thanks to all the traffic.
OK now I have to apologize in advance for using a 9 month old diaper in my comparison shots, it’s kinda gross.  But, it also lets you see what a Bumgenius 3.0 looks like after 9 months!  Plus, if I had bought a new one just for this comparison, the winner wouldn’t be getting two diapers.
I had a very tough time photographing the change to the elastic.  it’s very hard to see in the photo, but in the 3.0, there is a horizontal line of stitching at the end of the elastic.
Can you see it?  Yeah, me neither.  But it’s there.  I just can’t get a good photo of it.
The 4.0 doesn’t have that additional stitching, which should make elastic replacement easier.
This was the improvement I was happiest about.  The biggest problems I have with the BG are the stinky microfiber, (easily remedied with an occasional dab of bleach with the inserts only-sorry to the bleach haters, but it works) the &^%^* laundry tabs and resulting curling closure tabs, and all the snagging that ends up on the front of the diapers.
A lot of people end up doing a snap conversion when the tabs bite the dust, especially since their little ones are discovering the joy of rrriippppp-ing the Velcro around that time anyway.  You can also buy refresher kits from Cottonbabies and replace them, but I’m no seamstress.  We prefer Velcro at our house because it’s easy and very adjustable.  We just can’t go pants-less with them anymore! 
The closures didn’t stick to the old laundry tabs very well.  The new laundry tabs actually have the Velcro loop for the tabs to stick on to.  They are quite soft, so I really don’t think they would irritate baby’s skin.
Hanging the shells to dry seems to do a lot to preserve the life of both the closures and the elastic.  However, if the tabs don’t stick well, they will still snag other diapers in the washer.
So what about the sizing change?  I think the changes are subtle.  I’m sure there will be a few people that will have problems with the new sizing, but I may not have noticed without a comparison.  The overall length/rise of the diaper is slightly larger, but it seems the front/wings of the diaper saw the biggest change.  I do think the fit seems to be very close to the Flip. 
I wondered what the size change would mean for the small setting, since a 4th/newborn rise snap wasn’t added.  The changes seem slight enough that I don’t think they will make much difference for most people.  We started out at about 14 pounds on the medium setting, and I’ve heard people say they don’t start to fit well until around 10 pounds.  So, most people will need to have some newborn diapers anyway.  *shrug*  edit: It took me a while to notice, but the rise snap was moved down slightly on the 4.0, I suppose to make up for the larger size.
Next I compared each size setting on the 3.0 vs 4.0.  This of course isn’t an exact science, but I measured each diaper folded, then stretched.  This is a little subjective since depending on just how you flatten/stretch it, measurements can vary a bit.  But, it should give you an idea!
3.0, small setting, folded.
4.0, small setting, folded.
3.0, small setting, stretched.
4.0, small setting, stretched.
4.0 small vs. 3.0 small.
3.0, medium, folded.
4.0, medium, folded.
3.0, medium, stretched.
4.0, medium, stretched.
4.0 medium vs. 3.0 medium.
3.0 large, folded.
4.0, large, folded.
3.0, large, stretched.
4.0, large, stretched.
4.0 large vs. 3.0 large.
I’m a big fan of Bumgenius pocket diapers.  They are always the first hubby or I reach for.  They fit well, they are super easy to use and they simply don’t leak.  They have their faults like any other diaper, but nothing that would keep me from using them.
I could have done without the email saying with “heavy hearts” that they are “discontinuing” their “highly acclaimed” diapers.  While that technically was true, (3.0s were discontinued in favor of the 4.0s) it was misleading.  Cottonbabies didn’t reassure people (like me) that the diapers they loved would still be around, reinforcing the fear that the new product was a big change.
4.0, medium setting, ~17.5 lbs
3.0, medium setting, taken the same day as the above
The only appreciable difference to me right now (since only time will tell if the new Velcro is any better) is a slight funky-ness to the elastic placement.  I guess it’s from the wider wings?  I noticed it as I was photographing the diapers, but thought it might just be the way it was sitting.  If you look at the 4.0, the elastic stops much further down on his leg.  I may just need to get used to pulling the new, wider wings more firmly or something, I dunno.  edit: I think the difference might be due to the rise snap being moved down slightly.
Flip, medium setting, taken the same day as the other 2 photos.
This diaper is not white!
Wait for it…
Leaves little to the imagination, LOL

See the 4.0 on my newborn.

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Bumgenius News

>It is a 4.0.

Larger sizing, better hook & loop,  and easily accessible, replaceable elastic.

3 new, light pastel colors including lavender, and a snap closure option.

Whole lotta hype for nothin’!  As far as I’m concerned, they’ve “cried wolf.”  If they tell me again there is some fabulous new product, that the one size diapers are being discontinued, I will not believe them.  I’ll assume it’s just some lame new color, a tweak and a 5.0 label.  I’m not waiting around on YouTube again.

I would have been just as likely to buy if they had told me there was a 4.0 coming, it would have improvements, but be the same diaper we love.  In fact, I would have bought some just for the new closures, and I wouldn’t be peeved like I am now.  Hope it was worth it Cottonbabies.

That said, expect a review/giveaway soon.  😉  After many page loads, I managed to get an order in for a diaper for me to review, as well as a snap AND velcro closure diaper for a winner. 

P.S. They also say the bright colors will be coming back, so that’s good news at least.

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Change is good. Change is good.

>At least, that’s what I am trying to tell myself.  You may have received this email from cottonbabies.

Cotton Babies

June 22, 2010
The last couple of years has been a wild ride for Cotton Babies and the brands we created. We started out on our product venture with a tiny shipment of diapers that sold out within hours on December 21st, 2005. Since that date, the production lines haven’t stopped and our most popular brand, bumGenius, has gone on to be sold all over the world, winning awards and accolades from media nearly everywhere it goes.

In keeping with our long standing tradition of excellence, we have been working on something new for quite some time. I’m not very good at keeping secrets, so news has gotten out here and there about what might be new. Speculation from you and your friends has been quite literally all over the map about what the new product might be. Up until today, we weren’t 100% sure of when we could tell you, but finally, we have a date. I am excited to announce that a new bumGenius product will be born on June 29th!

We’re confident that you will be just as excited about this new product as we are. So, immediately following my announcement, we will open up to preorders. We begin actually shipping orders on July 14th.

Something fun and new is coming. But that usually means that we have to say goodbye to something else. So, it is with slightly heavy hearts that we have to announce that we have discontinued our highly acclaimed bumGenius 3.0 One-Size Cloth Diapers. If you’re in the midst of building your stash, we still have a limited inventory available at the awesome Buy 5, Get 1 Free deal (while supplies & coupons last). Shop now or forever hold your peace! 🙂

We’ll email you soon with details of when and where the new product announcement will be made…. have a great Tuesday everyone!

Kindest Regards,

Jenn, Owner

Cotton Babies, Inc.

I got this email, just as I was working on a giveaway for a few of my favorite things, including Bumgenius 3.0’s.  I am very worried, to be honest.  It may sound crazy but OMG!  Don’t tell me something is discontinued and then make me wait a week to find out about the new product!!
Here’s what I’m hoping for: a 4th snap setting for smaller babies, a snap closure option, more colors and prints, a hemp insert/microfiber that doesn’t end up reeking and better/more durable velcro closures/laundry tabs.
I’m taking some deep breaths, I didn’t know I would get this worked up over a diaper.  I’m not going to include the BG in my “favorite things” giveaway, since I might have difficulty finding one in stock.  However, definitely count on a review and giveaway for the new Bumgenius in July, as long as it looks good when I find out what exactly it is next week!

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All In One Diapers Coupon Retailers Review Sized Diapers

Bumgenius AIO


I received this BumGenius All-in-one diaper free with my BumGenius coupon and flip purchase from Abby’s Lane.
The size medium I chose fits from 15-22 pounds.  My little guy is about 16.5 lbs as of the day I took this photo.
It fits him wonderfully with plenty of room to grow.
These are a lot like the BG 3.0 O/S diapers.  They have a stay dry inner.
A stuffable pocket to add additional inserts.
They have the same waterproof outer with front PUL “stopper,” the “poop scoop,” aplix closures, rear elastic…all the same great features except it has a sewn in microfiber soaker.
This is a photo of the diaper turned inside out, which helps it dry a bit faster.
These diapers are sized, with the XS fitting from 6-12 pounds (no stuffable pocket on this one), S fitting 8-16 lbs, M fitting 15-22 lbs and L 22-30 lbs.  This makes them even trimmer than the one sized diapers, and they are just as leak proof.
They are priced at $15.95 each, which is $2.00 less than a Bumgenius 3.0 one-size pocket diaper.  If money were no object, I would gladly exclusively use these.  Since money IS an object for us, (a very scarce one at that) I would prefer the one size diapers.
Aside from the cost issue, they would experience the same velcro wear over time (the organic AIOs come with snaps but not these, with the stay-dry inner).  You’d also be unable to separately treat the microfiber insert if it needed some extra stink treatment, which would limit your options (bleach and other treatments can damage PUL).  One person told me she actually removed the soaker from the diaper, which would “save” it, but then it would be a pocket diaper!
The XS/newborn size diapers are priced at $3.00 less.  I would definitely get a few of these to diaper a newborn! But for now, I’ll stick with my 3.0’s, though I’m so glad I got to try this!
Edit August 2010: I still like this diaper; it is very trim and absorbent.  However, it is getting a little stinky.  If I turn it inside out to dry and sniff the microfiber, it doesn’t smell clean.  I’ve had to re-wash it turned inside out several times.
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